Designed and carefully crafted to maximise efficiency for on-demand support, the VIP status ensure priority requests are only met by our Senior Level 2 Engineers.
A dedicated VIP Support Team is on-hand to manage all of your account facilities from billing and hosting to server configurations, monitoring, security threat systems, migrations, database reports, diagnosis and repairs, and so much more.
Do I really need VIP Support? - A dedicated account manager will look after your hosting requirements and your requests go direct to the source of our NOC Team (Network Operations Centre). A perfect solution that ensures speed and efficiency for your business 24/7/365. Everything in your hosting solutions are managed, monitored and maintained.
A dedicated team of professionals delivering high performance on-demand support services.
Maximising on network efficiency and load balancing your infrastructure ensures greater response times to your services and avoids unnecessary data spikes, creating seamless global access.
We have onsite technical engineers 24 hours a day. If a problem occurs, you can be confident that we have a team of experts available to respond immediately, no matter what day or time it is.
Whenever you contact us, you can be assured that you are talking to a member of our team. By having a dedicated support centre, we are able to quickly resolve any issues you may encounter.